|
Shipping Policy
Free Shipping
Eastherb
offer free shipping on orders $60.00 and above, within the 48 contiguous
states of United States of America, via UPS Ground Service, 2-5 days delivery
time. This offer is not valid for APO/FPO military addresses.
Shipping Rates
You can choose from a variety of shipping options. For orders worth $60.00
or less, shipping charges are applicable based on following shipping rate
matrix
Note
Order Weighing 1 or less than 1 Lb will be shipped by USPS
| Ground
Shipping |
| Order
Amount |
Detail |
| $60.00
or Less |
| Region |
Standard
Shipping |
| |
Ship
Time
|
Per
Shipment Charge
|
Per
Unit Charge |
Continental
US
|
3-7
days
|
$5.99
|
$0.50/pound |
| Alaska
and Hawaii |
3-7
days
|
[Service
Not Offered] |
|
|
| Expedited
Shipping |
|
ShipTime
|
Per Shipment
Charge |
Per Unit
Charge |
3
Days Select
|
$8.99 |
$0.99/pound |
2nd Day
Air
|
$18.99 |
$0.99/pound |
|
| Overweight
Products |
| we are unable
to offer free shipment on few large and/or heavy products (usually
liquids, or in glass bottles), however, we are offering reduced shipping
rate on such orders as follows. |
$60.00 and
above
|
Weight
|
Charges
|
|
|
1Lb - 5 Lb
|
Free |
|
|
6Lb –
10Lb |
$5.00 |
|
| 11Lb
– 30Lb |
$8.00 |
|
| 31Lb
and above |
$20.00 |
|
|
Order Processing Time
Please allow 2-5 business days for order to be processed.
If an ordered product is in back order or discontinued from our supplier,
we will let you know through email or telephone within five days of your
order. Backordered or discontinued part of your order will be cancelled
automatically.
Orders received before 12pm Pacific Daylight time Monday
through Saturday will be processed on the same day. Orders received after
12pm will be processed the next day. Order received after 12pm Pacific
Time Saturday, or Sunday will be processed on Monday. Orders received
on Federal holidays will be processed on the following day.
Order Cancellation
You can cancel your order anytime after placing it, but before
we start processing it. Maximum time cycle between your order placement
and our processing may be 24 hours. Please contact at cancel@eastherb.com
Order Returns
Within 30 days of receiving your order, you may return any
item for refund under following circumstances:
- Item is in new condition with original packaging and accessories
- Item was received damaged or defective
- Incorrect item was shipped
We're sorry, but we do not accept returns of opened items
or items returned more than 30 days after delivery. You should get RMA
code from our customer support service by email at support@eastherb.com,
before returning merchandise to us. We will also send you
a return label via email including RMA code. Affix the label on the original
package and return it to your courier.
We'll also provide free return shipping if your return is
the result of our error. If your return is not the result of our error,
the shipping costs associated with your return will be deducted from the
amount of the credit or refund. Once your return has been received, a
credit or refund will be issued within 21 days and an e-mail confirmation
will be sent.
Sales Tax
Sales Tax will only be charged for all shipments within the
State of California at the rate of 8.25%.
|
